Acceptable Use Policy

Principles

We host a wide range of content and do not moralize about what is "serious" enough to deserve hosting. What we do prohibit is content and activity that is illegal where it is served, that harms third parties, or that jeopardizes the stability and reputation of our infrastructure.

Prohibited content

• Child sexual abuse material — immediate termination, report to NCMEC and relevant authorities.
• Content that incites imminent violence against identifiable individuals.
• Credible threats of violence; doxxing intended to facilitate harm.
• Fraudulent or deceptive content — phishing pages, fake-store scams, fake pharmacy operations, counterfeit-goods shops, investment scams.
• Malware distribution, exploit kits, command-and-control infrastructure.
• Non-consensual intimate imagery.
• Content that violates applicable copyright law — see our DMCA Policy.

Prohibited activity

• Spam — unsolicited bulk email, mailing-list scraping, purchased lists. All outbound email from shared IPs is monitored for complaint rates.
• Network abuse — port scanning, DDoS participation, cryptocurrency mining, open relays, unauthorized access to third-party systems.
• Resource abuse — sustained CPU or I/O saturation on shared plans, storage used as general backup archive unrelated to hosted sites, running resource-intensive services (game servers, public Tor relays, real-time video transcoding) on shared plans.
• Evasion — signing up with false identity to circumvent a prior termination; using stolen payment methods.

Resource limits

Every shared-hosting plan publishes concrete limits (inodes, CPU seconds per hour, concurrent entry processes, RAM per request, I/O ops per second) on the pricing page. We do not use the word "unlimited" to hide those limits. When a site approaches a limit we notify you and help you optimize, migrate to a higher tier, or move to a VPS — we do not issue 72-hour ultimatums.

Email sending

Plans include a per-hour outbound message limit (Starter: 100/hr; Growth: 500/hr; Scale: 2,000/hr). Higher volumes require a dedicated SMTP relay with reputation management — we can set that up at cost. Marketing/bulk sending from shared IPs is not permitted regardless of limit.

Enforcement

We apply the AUP consistently. Actions escalate: warning → temporary rate-limit → suspension with opportunity to remediate → termination. CSAM and active fraud campaigns skip the warning and go straight to termination. We do not terminate accounts because of complaints from competitors or unsubstantiated reports; every enforcement action is reviewed by a human and documented. Appeals: appeals@launchpadhost.com.

Abuse reports

Report abuse to abuse@launchpadhost.com with the specific URL, the nature of the violation, and any supporting evidence (screenshots, headers). We acknowledge within 1 business day and act within 3 business days for most categories (immediately for CSAM and active fraud).